Frequently Asked Questions
Can I get a refund if I'm unhappy with my purchase?
We do not offer partial refunds on bundles. Bundles can be returned if the following requirements are met:
- The courses are less than 50% complete
- CE credit has not been claimed
- The refund request is received and issued within 14 days of purchase (please allow 2-3 business days for refunds to be processed).
If you want to keep one of the courses in the bundle, you may purchase separately at full retail.
When do the courses start and end?
Both courses have lifetime access and are self-paced. You can enroll in both, and start one right away, and then wait to start the other until you're completed with the first. You can do both at the same time as well!
In what order should I complete these courses?
If you've just been hired and are looking to really prep to the max beforehand, I recommend taking Neuro Wise before your first shift. As you encounter new scenarios during orientation, you can revisit those modules as needed (and as many times as you want!) Then, I recommend completing the New Nurse Master Class during orientation. In the course, there are three suggested completion timelines that you can choose between.
Do these courses come with contact hours?
Yes. Neuro Wise provides 10.0 contact hours and the New Nurse Masterclass provides 20.0. You must pass a post-test evaluation with 80% or above and complete all modules to claim the hours.