Outcomes, Disclaimers & Disclosures

Continuing Education Credits

This course is eligible for 20.0 approved nursing contact hours.

The contact hours are provided in conjunction with John Russell, DNP APRN of Skills on Point LLC. It was reviewed Sept. 21, 2021.

Skills on Point, LLC is approved as a provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91). 

If you are not sure if your state board of nursing will accept these credits, it is your responsibility to ensure that they will. Refunds cannot be issued after 30 days - no exceptions.

To obtain 20.0 continuing education credits, each participant must complete the entire course and pass the quiz at the conclusion of the course. You will receive a PDF you may print at any time as proof. If you have any questions or needs related to your continuing education credits, please click here.

Please note, if you request a refund it will not be issued if you have already claimed your continuing education credits.


The planners and faculty have declared no conflict of interest.


There is no commercial support or sponsorship for this event.


There is no commercial support for this event.


Approved provider status does not imply endorsement by Skills On Point®, LLC, ANCC, OBN or ONA or of any products displayed in conjunction with an activity.


Criteria for successful completion include affording a reasonable effort to view the entire event and submission of a completed evaluation in the form of the quiz.

Skills on Point, LLC is approved as a provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91)


  1. The learner will define self compassion and its three components, and discuss situations in which it is utilized.
  2. The learner will discuss the neuropathological changes that occur in substance use disorder, differentiate it from tolerance and dependence, and identify actionable steps to take should a nurse suspect a colleague is diverting.
  3. The learner will define reflective listening, describe the steps of mental health first aid, and be able to discuss a situation in which these skills would be utilized by a bedside nurse. 


Copyright © 2019 Kleber Media LLC, all rights reserved.

Re-purposes or transmission in any form is not permitted without written permission of Kati Kleber and Kleber Media LLC. For inquiries or to report unauthorized use, please email the course administrator at [email protected]

All images have been either created and copyrighted by the author(s), purchased from Adobe Stock images, or are of use under Creative Commons and credited appropriately.  They may not be downloaded and used without written consent. 

Hold Harmless

The information contained in this course is meant to supplement, not replace, your existing knowledge and is for informational purposes only. Always refer to your organization's policies and procedures, nursing state practice act, standards of care, and the American Nurses Association's Code of Ethics to guide your practice.

The views expressed are of the authors and/or contributors and do not reflect the views of any current or former employers.

Any professional recommendations or statements are based upon opinion, and any actions taken are of your own free will. Should you choose to take action based upon content read in this course, you do so at your own risk and agree to hold the author and/or contributor(s) harmless.

While this information may be applicable to healthcare settings worldwide, the content has been created specifically with the newly licensed nurse practicing in acute care in the United States of America. Laws and governing bodies differ widely throughout the world and this content does not attempt to comply with anything outside of the rules, regulations, and standards set forth by the governing bodies of the author (Illinois Department of Professional Regulation, Illinois Nurse Practice Act, Illinois Board of Nursing, National Council of State Boards of Nursing).

Patient Privacy

Throughout the course, examples are provided from the experience of the author and/or contributor. In these instances, identifying details of those involved have been changed to protect their privacy and remain compliant with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

Refund Policy

What’s the refund policy?

To obtain a refund, the following criteria must be met:

  • It must be requested and issued within 30-days of purchase (please allow 2-3 business days for refunds to be processed)
  • The continuing education credits have not been claimed
  • Less than 50% of the course has been completed

You do not need to provide a reason as to why you'd like a refund, although we greatly appreciate that feedback so we can know where we missed the mark! To obtain the refund, simply email us at [email protected] and let us know. We'll check to ensure the purchase is still eligible for refund and get it processed STAT! Please allow 2-3 business days for us to process the refund.

Refund FAQ

Why do you need 2-3 business days?

The website we use to host all of our courses, Teachable, allows refunds for up to 30 days. They count down to the minute the course was purchased 30 days prior. They lock the purchase at 30 days and do not allow us to issue it after the fact. 

The FreshRN® team consists of a few nurses and an amazing executive assistant, however we are not of the size or capacity to have 24/7 constant support to be able to immediately issue refunds the moment they are requested. (For reference, Teachable is a multi-million dollar company and does not have 24/7 customer support.) Like any other business, we need time to process requests. 

Will you still honor my refund if I request it on a weekend?

As long as your 30 day refund window does not expire during that weekend or holiday, you should be good to go. Refund requests received during that time frame will be processed during the next business day.

What if my 30 days expire during a weekend or holiday?

We need time to process the refund before the 30 days expires. We cannot issue a refund if the request was made outside of business hours and the 30 day window also expires during that time frame. 

Please see the Teachable refund policy, as well as their Terms of Use, for more. They recommend contacting course owners at least 2-3 business days before a refund window expires.

What’s the deal with using less than 50% of the course?

Alright, full transparency nurse friends. I get that these are not cheap courses. I know nurses typically have fixed income and are paying back student loans. 

However, it costs a lot of money and takes a lot of time to make these courses and ensure they have a level of professionalism, polish, editing, nursing review, and continuing education credits. It takes a long time and a lot of money. I simply cannot afford to give it away or else I cannot stay in business. 

Truthfully, you can easily figure out if a course is valuable by consuming just just a few minutes of content within a few days of owning it. It’s unethical and inappropriate to request a refund after completing over half of anyone’s product. When you get to midterm in a college class and drop it, they do not refund for the class. In most cases, CDs, DVDs, books or games cannot be returned to the store once they’ve been opened, because you’ve consumed the content and gotten the value. 

We’re not a major education corporation; we’re a nurse-owned small business. We’ve spent a lot of time, money, and effort to create this content, buy appropriate licenses to maintain them, and keep the business afloat. The money we earn goes right back into the business to keep making courses, as we have to pay to create them all up front and hopefully earn enough to cover costs and fund the next course with its sales. 

While it may seem like getting this education completely for free doesn’t hurt anybody, stealing our content significantly impacts our ability to continue to create content for nurses, and keep a lot of it free (blogs, podcasts, downloads, mini courses).

How long does it take for the refund to get posted in my account?

If you paid with PayPal, you’ll see funds immediately back into your account once it’s been issued. If you paid with a credit card, it can take as long as 5-7 business days for the refund to post. Regardless, we will let you know when it’s been processed on our end. 

To request a refund

To request a refund, simply email us at [email protected] within the time frame and let us know!

Sources & Content Updates

Please note, that much of this information stems from the expertise of the author and contributors. Sources are cited both within the text and in the references module at the conclusion of the course. Every possible effort is made to ensure these remain up to date. However should a link no longer work, or if newer information, evidence, or best practices exist, please feel free to notify the FreshRN® team administrator at [email protected] to ensure it is appropriately updated.

Should any updates or content be added, there will be no additional charge to existing students. Once purchased, this includes lifetime access which includes all subsequent updates.

Owner of FreshRN®

Kati Kleber is the owner of FreshRN®, its website, podcast, courses, and related books. She is the author of the website and host of the podcast.

Affiliate Links and Financial Disclosure

Throughout the course, there are various links to recommended resources. Some of these links are affiliate links. Should you choose to make a purchase, Kati will earn a commission on that sale. This does not change the final price for you, rather it works as a finder fee for Kati connecting consumers with helpful and valuable products.

Kati only recommends products and services she personally uses and/or can attest to its value, or that Kati took part in developing herself. None of the companies in which Kati mentions had any say or input on content within this course. There are no affiliate links within the actual continuing education portions.

For more information on affiliate links, partnerships, and more please visit http://www.freshrn.com/disclaimers/.